Terms & Conditions
Please read through the terms and conditions thoroughly before signing up. By enrolling as a client of Form Pilates Studio, you agree to the terms and conditions set out on the Form Pilates Studio website www.formpilates.co.nz
Studio Policies
A maximum of 6 clients can attend a group class. Group classes run for a total of 50 minutes. As a courtesy to others, mobile phones are not to be used during class. Please keep your phone switched off or on silent in your bag.
Please let your instructor know prior to the commencing of class if you have any injuries, concerns, or are pregnant. Out of consideration for the instructor, other clients and your safety, if you arrive more than 5 minutes late to your class, the instructor reserves the right to refuse your participation. You must be at least 18 years of age to attend group classes.
Children are not permitted at the studio during classes.
Form Pilates Studio reserves the right to change conditions of membership, hours of operation, services offered and all fees and charges, at any time, at its sole discretion and without prior notice to the member. Any such changes will be notified to you through either a newsletter published from time to time, the website, notices in the studio and/or mailing / emailing to your last known address.
You agree to be bound by and to uphold the “Form Pilates Studio terms and conditions”. You acknowledge that you have been provided with a copy of the current guidelines. The guidelines may be changed or updated by Form Pilates Studio at any time at its sole discretion and without prior notice.
It is your responsibility to ensure that you correctly operate any studio facilities or equipment. If you are in doubt as to how to correctly operate or use any of the reformer equipment, you must consult a staff member for assistance.
Terms & Conditions
By booking into a class/private or any other offerings at or by FORM Pilates Studio Ltd you agree to be bound by our terms and conditions set out below.
If you do not agree with any of these Terms and Conditions, please do not participate in any of our classes or offers. We reserve the right to change, update or reissue these Terms and Conditions at any time. Any such changes will be posted to our website and you agree to be bound by such changes. References to “we”, “us” and/or “our” in these Terms and conditions is a reference to FORM Pilates Studio Ltd and its’ related entities, affiliates (as relevant).
Participating in any form of exercise at our studio is done entirely at your own risk. You are advised to seek medical advice prior to commencing any exercise program if you are in any doubt about your ability to engage in exercise. You must inform us and any instructors if there are any risks to your health by participating in Pilates practice, including in a class, such as if you have a preexisting injury, illness, muscle soreness/discomfort or are pregnant, prior to commencement (a “Medical Condition”). Where you have a Medical Condition, we strongly recommend that you seek approval from a medical practitioner to participate in any of our classes. Participating in any form of exercise at our studio with a Medical Condition is done entirely at your own risk.
You acknowledge that our instructors may make physical contact with you for correction purposes in order to ensure that your Pilates practice is undertaken in accordance with known practice methods (“Practice Methods”), during Classes.
Participating and engaging in Practice Methods is done entirely at your own risk.
We are not liable in any way to provide you with a refund, credit, transfer, or to offer compensation of any kind, for Classes that are not held in accordance with the Class Schedule but may choose to do so at our sole discretion. We reserve the right to change our opening hours at our studio on any given day without notice to you. You will be notified of any permanent changes to our opening hours. FORM reserves the right to refuse entry to, or eject you from our studio for any reason.
We are not responsible in any way for the safekeeping of your personal belongings. We recommend that you bring only any personal belongings into our studio, which are absolutely necessary for you to possess for the duration of your visit.You are not permitted to interfere or tamper with, steal, or cause loss or damage to, the personal belongings of another person at the Studio. If you do so, we may cancel your Membership and permanently ban you from entering our studio.
To the extent permitted by law: FORM Pilates Studio Ltd will not be liable and excludes all liability under these Terms and Conditions, in tort, statute or in any other way for all injury, illness, damage or loss of any kind whatsoever directly or indirectly sustained by you in relation to a Membership, participating in any Class or otherwise entering the Studio. You hereby release FORM Pilates Studio Ltd and its Representatives from all claims relating to a Membership, participating in any Class or from otherwise entering the Studio. Any unenforceable or void provision, or part thereof, may be severed from these Terms and Conditions without affecting the validity of the remaining provisions.
MEDICAL WARNING
Prior to undertaking any new form of exercise, you should consult with your doctor or other healthcare practitioner to ensure that you are mindful of your current health and any restrictions that may be appropriate for you. You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact upon your ability to perform the exercises in our classes.
By undertaking any exercise program (including the use of any equipment purchased from us), you acknowledge that you do so at your own risk that that the creators, instructors and distributors of our exercise programs will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of, or in connection with, your undertaking of any such exercise program or following advice contained on our website or given by our instructors.
Owners and/or teachers reserve the right to restrict clients to a particular class type for safety reasons; and owners and/or teachers reserve the right to turn clients away if they do not have the correct medical clearance.
CANCELLATION POLICY
Cancellations or rescheduling group classes must be done through the scheduling page at least 12 hours prior to the class start time to avoid being charged the now show or late cancel fee of $15. The fee will be added to your next scheduled membership debit.
We do not accept cancellations made by phone, text or social media. If you need to cancel within 12hrs prior to the class please email info@formpilates.co.nz
Private sessions must be prepaid to secure the booking. There is a strict 14-hour cancellation policy for private sessions. If you fail to cancel prior to this time, you will lose your session and the full amount will be deducted from your account or pack. Private sessions must be prepaid to secure the booking. Form Pilates may cancel a class at any time and for any reason. You will be credited for any classes in this circumstance. Group classes require a minimum of 3 clients to run. If this is the case up to 2 hours before the class starts, unfortunately the class will be cancelled. Form Pilates will contact you via phone or email. You will not be charged and your session will be refunded.
NO-SHOW POLICY
If you reserve a space in a class and do not show up without cancelling through the scheduling page, you will lose your session and a $15 no show fee will be deducted from your account.
PURCHASES
All purchases are non-refundable and non-transferable between individuals. No refunds will be provided. No exceptions. No extensions are permitted to the specified expiry period.
All memberships will be deducted as per the auto payment schedule outlined in your contract agreement.
Payment must be made prior to booking. You must either have pre-purchased sessions on your account or pay at the time of booking via the website.
MEMBERSHIPS
You must keep Form Pilates Studio informed of any change in your contact details, bank accounts or credit card details for payment, or any other information relevant to your membership.
You acknowledge that you have been given the option of choosing membership based on a weekly billing agreement.
This agreement entitles the member to the usage of equipment and resources at Form Pilates Studio in accordance with the T&C’s contained within. Failure to attend classes at Form Pilate Studio does not exclude the member from other obligations contained in this agreement.
You agree to receive marketing correspondence via electronic transmission on a regular basis which may include (but not limited to) newsletters and promotional material.
When you have entered into an agreement for a minimum membership term, there is a seven (7) day cooling-off period commencing from the date of the agreement. If a written cancellation request is not received within the seven (7) day period, the membership will continue for the agreed minimum term.
You acknowledge that the following charges will apply; (a) The cost of services provided by Form Pilates Studio to you during this 7day period, and (b) A cancellation fee of $85.00.
An initial administration set up fee of $20 will be charged with the first payment of the membership term.
HOLDS
6-month term membership. Up to 2 holds per full 6-month billing cycle. Requires 1 week notice in writing via email (info@formpilates.co.nz). Minimum hold 2 weeks. Maximum hold 2 months. The billing cycle commences after holding and membership continues until the full cost of membership is paid. To place any membership on hold there is a $20 admin fee at the start time of hold.
12-month term membership. Up to 4 holds per full 12-month billing cycle. Requires 1 week notice in writing via email (info@formpilates.co.nz). Minimum hold 2 weeks. Maximum hold 2 months. The billing cycle commences after hold and membership continues until full cost of membership paid. To place any membership on hold there is a $20 admin fee at the start time of hold.
UNLIMITED
Unlimited classes: Due to the nature of our classes, studio size and human pathophysiology we have capped unlimited memberships at 5 classes per week. Each time your membership renews you will be allotted up to 250 minutes per week to book up to five 50-minute group classes. This is refreshed every billing period. Unused classes do not roll over.
TIME FREEZE
Time Freeze is granted on written application for MEDICAL, PREGNANCY and BUSINESS RELOCATION reasons for a minimum of two (2) consecutive weeks and fortnightly blocks thereafter up to a maximum of twenty-six (16) weeks. The Freeze request must be accompanied by a doctor’s certificate (medical/pregnancy) or an employer’s letter (business relocation) at the time of the freeze request. For all other reasons, a time freeze is granted on written application for a minimum of two (2) weeks and fortnightly blocks thereafter up to a maximum of sixteen (16) weeks.Requests for Time Freeze must be submitted to Form Pilates Studio in writing no less than one (2) weeks prior to the commencement of the freeze. Members may not attend classes during this period.
A time freeze fee of $20.00 per fortnight will be charged during any such freeze period. Members with pre-paid memberships are required to settle freeze fees at the time of submitting their request to freeze. The minimum term agreement will be extended by the period of the time freeze; therefore, the member will be obliged to pay the minimum term agreement amount in addition to the time freeze period. Membership dues will be adjusted (pro-rata) for members returning to the club prior to the completion of their time freeze.
CANCELLATION OF MEMBERSHIP
You agree that your membership may be cancelled by Form Pilates Studio if you do not adhere to the guidelines, or your behavior in Form Pilates Studio is not acceptable or for any other reason that the management of Form decides is appropriate. Pilates Studio reserves the right to refuse future membership to you in these circumstances.
Except where set out elsewhere in this agreement, cancellation within the minimum membership term is only permitted by payment of a departure fee based upon the remaining period of your minimum membership term. If between $395 and $795 remains owing a total of $395 is payable. If more than $795 remains owing a total of 50% of the remaining membership fee is payable.
Minimum membership term is 3 months.
The weekly debit automatically continues after the end of the minimum membership term, unless your membership is cancelled two (2) weeks prior to the end of your minimum membership term or anytime thereafter by notifying Form Pilates Studio in writing of your intention to cancel. Membership will then be cancelled after one (1) further FULL fortnightly payment.
SICKNESS OR INCAPACITY
If you become unable to use Form Pilates Studio facilities by reason of permanent physical/medical incapacity, your membership will be cancelled immediately, provided that the incapacity is substantiated by a medical certificate from a qualified medical practitioner.
Any cancellation will include the following charges;
(a) The cost of Services already provided by Form Pilates Studio, and;
(b) An Administration Fee of $95.00.
If you become unable to use the studio facilities because of temporary physical/medical incapacity and provide a medical certificate from a qualified medical practitioner, you are entitled to freeze your membership for a minimum period of two (2) weeks up to a maximum period of twenty-six (26) weeks. However, you may not freeze your membership for a longer period than set out in the medical certificate. Your membership will automatically recommence after the date you have specified in your request to freeze, with no remaining freeze facility available for any cause.
PAYMENT TERMS
A fortnightly membership debit may be paid by a nominated bank account or credit card. Payments made by credit card will attract a credit card processing fee.
On each occasion that a scheduled fortnightly payment is declined for any reason, the Member gives permission to Form Pilates Studio to charge a payment declined fee. The current decline fee of $10.00 may change without prior notice.
Should any payments, fees or other debts remain due but unpaid from any source, the member acknowledges that Form Pilates Studio may suspend the Member’s use of the membership services until all payments, fees and other debts are paid in full. If payment is not received the membership may be cancelled. Pilates Studio engages the services of a Debt Collection agency to manage member accounts with an outstanding debt and reserves the right to invoke a reasonable Administration Fee on overdue accounts. Members' credit rating may be affected.
BOOKINGS
Class bookings are essential and must be made through the website. Bookings can be made 2 weeks in advance. If a class is full, you can add yourself to the waitlist.
Sessions cannot be used by anyone other than the person booked into the class. If someone other than the person booked in arrives to use the session, they will be turned away or asked to purchase their own session. Introductory offers will be activated from the date of first class. Class packs will activate from the date of purchase. Form Pilates Studio may change or substitute any instructor at any time without providing notice to clients.
WAITLIST
If a class is full, you can add yourself to the waitlist. If there are any cancellations, you will be notified up to an hour before the class commences.
When adding yourself to the waitlist you are committing to attending that class should a space become available. Please remove yourself from the waitlist if you no longer wish to attend to avoid late cancellation or no-show fees.
PREGNANT CLIENTS
Form Pilates Studio can accommodate pregnant clients in Renew (and Restore if pre-approved by instructor prior to booking the class) unless you are experiencing complications in your pregnancy.
If you are new to reformer Pilates, we highly recommend starting with private sessions and/or our Renew classes in order to learn the modifications required for pregnancy.
Pregnant clients must provide written clearance from your doctor, women’s health physio or OBGYN to participate in reformer Pilates classes.
PERSONAL AGREEMENT
I agree that Form Pilates Studio will not be held responsible for any lost or stolen personal belongings. I understand classes may be physically strenuous and that full care must be taken when receiving instructions and performing exercises. I accept that there is potential risk of personal injury, property loss or death, and I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Form Pilates Studio or its members for any personal injury, property damage/loss, or wrongful death, whether caused my negligence or otherwise.